SAGE

  • Senior Business Analyst, CRM

    Location US-CA-Thousand Oaks | US-Western
    Posted Date 4 months ago(7/10/2018 10:09 PM)
    Req #
    17-4763
    # Positions
    1
    Category
    Information Technology (US) - Business & Systems Analysis
  • Overview

    Job Title:           Senior Business Analyst

    Function:          Technology

    Department: Enterprise Systems

    Reports To:     Head of Enterprise Business Analysis

    Job Purpose

    To analyse the needs of the Sales teams as we rollout and enhance MS Dynamics CRM across all global Sales teams across all product lines in order to provide Sales with a powerful tool that gives them a competitive advantage. To ensure clear communication of business needs and requirements between the business stakeholders and the Technology team in order to successfully support continuous process improvement, the frequent delivery of new business capabilities and user adoption.

     

     

     

     

     

    Essential Job Functions & Responsibilities

    • Eliciting and documenting business requirements and functional specifications
      • Applying best practice business analysis techniques to develop technology solutions which add business value
      • Ensuring clear communication and understanding of requirements with technical and business audiences
      • Ability to rapidly acquire and apply new business domain and technical knowledge
      • Developing successful partnerships and productive relationships.

    Qualifications & Education

    • Experience of business analysis
    • Experience of working on a successful technology team delivering enhancements to enterprise applications such as MS Dynamics CRM
    • IT expertise and knowledge
    • Experience of working in distributed teams
    • Knowledge and experience with the Business Analysis Body of Knowledge (BABOK) desired
      BA certification such as CCBA, CBAP, PMI-PBA or an International Diploma in Business Analysis desired.

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