Sales Operations Coordinator

US-CA-Thousand Oaks
3 months ago(10/4/2017 6:20 PM)
Req #
# Positions
Sales (US) - National Accounts


Publishers and resellers conduct business with a data-driven supply chain. The Sales Operations Coordinator proactively reads, interprets, and acts on key account vendor guidelines and updates, e.g. Amazon Supply Chain announcements, etc. They work on external customer requirements in collaboration with colleagues in data compliance and logistics, IT, warehouse, finance, and customer service to draft, track, and expedite work requests.

Essential Job Functions & Responsibilities

The job functions include, but are not limited to, the following:


Systems and Technical Support

  • Regularly confirm customer data requirements and ensure SAGE’s order processing, product master, and/or data feeds comply.
  • When changes to SAGE systems are required, draft, submit and present compelling work requests for committee approval. Track and follow through to ensure work requests are completed by required date(s).
  • In coordination with IT and Sales, identify, log, track and resolve ONIX issues for vendors.
  • In coordination with Customer Service, IT, and Sales, identify, log, track and resolve EDI issues for vendors.
  • Act as order processing system lead for Channel Sales, participating in meetings and decision making on behalf of the team. 

Print Sales Support

  • Create and distribute new title information for key accounts.
  • Manage manual metadata updates for key accounts as needed.
  • New business prospecting and development.
  • Other account maintenance (e.g. price audits) as determined by the Director, Channel Sales and/or Sales Manager(s).

Digital Sales Support

  • Ensure digital files are ready to distribute to third-party platforms as determined by the Director and/or Sales Manager(s).
  • Distribute digital assets to third-party platforms based on title selection criteria and following a schedule determined by Channel Sales Managers. Initiate automated distributions as often and as soon as possible.
  • Resolve CoreSource distribution errors.
  • Confirm eBook file and metadata delivery and accuracy.
  • Add or update critical go-to-market data fields in the product master to ensure successful and accurate metadata distribution (e.g., on-sale dates, pub status, etc.)
  • Verify covers posted and “search inside” activated on Amazon, Google Books, Barnes & Noble, and other accounts as determined by the Director and/or Sales Managers.
  • Monitor and resolve title exceptions in digital sales reporting.
  • Other account maintenance (e.g. price audits) as determined by the Director and/or Sales Manager(s).

Qualifications & Education

Any combination equivalent to, but not limited to, the following:

  • Bachelor’s degree required.
  • Experience in the publishing industry or academia preferred.
  • Strong knowledge and use of Core Source, preferred.
  • Strong understanding of ONIX, preferred.
  • Intermediate to advanced level with Microsoft Excel, and intermediate level with Microsoft Word and PowerPoint.
  • Ability to manage multiple projects and priorities accurately and on time with limited supervision.
  • Must be equally adept at working independently and within a team environment.
  • Strong written and verbal communication skills.
  • Excellent time management and organizational skills with strong attention to detail.
  • Ethical and honest in all business relations.


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