The Institutional Sales & Support Representative (ISR) is responsible for a range of sales support-related tasks, supporting the National Sales Manager, Institutional Sales and the remote-based Institutional Sales Managers, with sales efforts, while providing support for a small territory of selected accounts. The ISR will provide support to the Institutional Sales Managers by helping to facilitate various print and digital material requests, provide superlative support to faculty and staff at accounts, work with ebooks team to provide access to prospective and current customers, laise with product teams to complete curriculum mapping projects, create leads within CRM and aid in closing smaller adoptions to accounts within non-assigned territory. The ISR will also be expected to provide metadata support – as specifically related to accounts’ e-book initiatives, search for files and associated metadata and deliver to accounts according to specifications and will maintain the Institutional Sales SharePoint site. The ISR will assist with supporting the product creation needs of the Custom Editors, while also supporting the custom-related back office needs of the Sales Support Manager. The ISR will also be asked to provide support to College Faculty Support Represenative (FSR) Team during peak seasons by handling exam and desk copy requests, assisting in campus planning, and working within inbound phone queue.
The job functions include, but are not limited to, the following:
Product and Market Knowledge
Custom Program Support
The additional responsibilities include, but are not limited to, the following: