Responsible for providing customer support in facilitating book requests, accessing supplementary resources support, and assisting in product related technical support. Faculty and Sales Support Representative (FSSR) will also provide support to the Sales Representatives by helping to facilitate various book requests, provide technical support assistance, provide campus planning support, provide superlative faculty support within assigned region, assist in processing and shipping packages, create bundles for assigned reps, creates leads within CRM System and aid in closing smaller adoptions. May be asked to provide support to department by training new hires and temporary employees and other miscelaneous tasks. Employ creative strategies and perform essential operational tasks to increase department productivity and sales.
The additional responsibilities include, but are not limited to, the following: