SAGE

Customer Service Representative I (US) Temporary

US-CA-Thousand Oaks
4 weeks ago
Req #
17-4897
# Positions
1
Category
Customer Service/Support (US) - Customer Service

Overview

The Customer Service Representative I, Temporary position is responsible for handling incoming calls from customers and providing excellent customer service including quickly and efficiently processing orders, providing timely and accurate information to customer inquiries. The CSR I is expected to process hardcopy and electronic orders as well, and to be fully proficient in the mail batching and distribution processes.    This position is temporary through February 2018.

Essential Job Functions & Responsibilities

  • Receives incoming inquiry calls from customers. Calls are generated by direct mail, display advertising, etc.
  • Process all orders and capture data in the database in accordance with departmental procedures. This includes but not limited to correct data input for customer information, customer type, market segment, etc.
  • Accountable for assigned work and ensuring all deliverables are met. This means completing work within the standard turnaround time for order processing, email responses, etc.
  • Listens to customer’s requests and concerns. Institutes the proper procedures to resolve customer issues. Refers to appropriate center personnel or Team Leader if applicable.
  • Knowledge of all relevant business applications such as CISPUB and a2r in order to process orders and enter customer information.

Qualifications & Education

  • 1-3 years of customer service background, preferably within a call center environment
  • Proficient with microsoft suite products
  • BA degree preferred
  • Sales and Marketing background preferred
  • Bilingual skills (Spanish) desired
  • Flexibility to work occasional overtime during peak seasons with the understanding that time off may not be granted during these periods

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