SAGE Publishing is looking for an experienced Senior Online Technical Support Analyst to support the Online Technical Support team at SAGE, in our office in Thousand Oaks, CA.
The position is newly created, to provide better support to our global customer base for the more technical challenging requests. The role involves acting as a liaison between customers and technology partners for more challenging requests. Tailoring your language to the audience will be key – gathering key information for customers and experimenting with solutions in an engaging way, whilst conveying and packaging a complete case study of the issue to a partner for the swiftest identification and resolution of the issue possible. The successful applicant will be able to demonstrate that they can effectively communicate with both technically and minded audiences
A successful applicant would demonstrate a wide range of personal attributes, technical know-how and a genuine interest in providing good customer service.
Problem solving skills:
Industry and technical knowledge:
Vendor management / facilitation