SAGE

Product Assistant

Location US-DC-Washington, D.C.
Posted Date 2 weeks ago(2/9/2018 2:28 PM)
Req #
18-5012
# Positions
1
Category
Online Products (US)

Overview

The Product Assistant will support the Product Management Department in the creation and ongoing management of online products for the academic library market.  They will own the product reporting process, adapting the reports based on feedback from the team, and coordinating regular creation and desemination fo the reports.  They will support the Washington DC-based members of the Online Products Team with administrative duties.  They will assist Product Managers  developing new products and monitoring and improving live products.  They will carry out projects as assigned including market research, product testing, developing requirements for product enhancements, and process improvements. They will support clear documentation for the development process, including templates.

 

This position is part of the global Online Products Team at SAGE, working in a dynamic part of the business to significantly increase SAGE’s online product portfolio for our library customers.  Products for the library market at SAGE are developed with external technology partners.

Essential Job Functions & Responsibilities

  • Lead the monthly process for creation and dissemination of product reports covering site analytics, sales and marketing updates, and product news
  • Support creation and evolution of reporting templates for all products, owning the templates and evolving them based on team feedback
  • Support large cross-functional meetings, including coordinating rooms, timing, agendas and minutes
  • Coordinate logistics for special in-office events such as all day summit meetings, including rooms reservations, attendees and catering
  • Support DC-based Online Products Team members with travel arrangements, travel expense reporting, and other administrative tasks
  • Work with all product managers to track new product and enhancement spending against budget, documented in a central location
  • Support delivery of new product releases and product enhancement projects, as assigned, including monitoring project plans, documenting requirements, carrying out user acceptance testing, tracking open issues, coordinating launch sign off and communicating enhancements internally
  • Support product documentation, owning the ongoing intranet space for library products and maintaining process documentations and templates
  • In coordination with all team members, carry out competitor research, especially focused on functionality benchmarking
  • Organize and support user testing of our products

Qualifications & Education

  • Bachelor’s degree required; 1 year relevant experience required
  • Working knowledge of publishing industry beneficial
  • Google Analytics experience preferred
  • Experience working with online products and services beneficial
  • Experience working with the library and academic market beneficial

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