• Sales Associate, College Textbooks

    Location US-CA-Thousand Oaks
    Posted Date 1 month ago(7/18/2018 2:12 PM)
    Req #
    # Positions
    Sales (US) - Inside Sales
  • Overview



    The Sales Associate, College Books is responsible for selling and marketing our textbooks to college professors primarily via the telephone and email. The focus of this role will be execution of proactive calling campaigns in support of revisions , in support of specific key titles which receive less dedicated sales staff attention and will support open territories when needed.  Key responsibilities include: making outbound calls to current users, following up on active leads generated through marketing, identifying prospects for key titles based upon teaching schedules, supporting open territory coverage and completion of  sampling projects. The Sales Associate may occasionally be called upon to help support semester start up duties. This role is mostly phone based with a focus on outbound calls to decision makers about course needs, presenting text alternatives persuasively and providing accurate sales tracking and forecasting. This position will execute calling campaigns defined by district manager. The position will work with minimal supervision but will be accountable to specific calling and productivity metrics. The Sales Associate is expected to be effective, persuasive and efficient with targeted sales opportunities and customer contacts and knowledgeable about SAGE products.

    Essential Job Functions & Responsibilities



    The job functions include, but are not limited to, the following:


    • Actively participate in targeted calling campaigns for specific new editions by placing outbound sales calls and sending follow-up emails as directed by management.
    • Identifies and conducts comprehensive outbound calling sales calling campaigns to faculty who have requested review copies for course consideration. Conducts targeted email campaigns to potential customers based upon priorities to supplement and support phone activities.
    • Conduct high quality sales interviews using consultative selling model to active leads. Set follow-up commitments on your part and the customer’s after each sales interview. Meets pre-determined daily calling goals.
    • Places and receives inquiry calls from customers. Outbound call opportunities are generated through sales support, direct and email marketing campaigns, through rollover lead generation activities and through opportunties generated through account research.
    • Track all pending adoptions and report on your progress towards each sales opportunity within Microsoft Dynamics Customer Relations Management system.
    • Process all orders and capture data in various systems and databases. This includes but not limited to correct data input for customer information, adoption status, university and course information, etc. Must be highly proficient working with computers and a variety of software applications
    • Gain and maintain product and market knowledge for assigned product lines through editorial, author, marketing and customer communication. Communicates with management and marketing staff, to share adoption status, course information and textbook materials feedback gathered while communicating with professors.
    • When communicating with customers takes appropriate actions to establish a positive image of the company, while ensuring a positive overall experience.
    • May work with bookstore customers in order to maximize revenue during key text purchasing seasons.
    • Be responsive to customer’s requests and concerns. Institutes the proper procedures to resolve customer issues.




    The additional responsibilities include, but are not limited to, the following:


    • Attendance at SAGE national and regional sales meetings occurring in Spring and Fall may be required.
    • During the year the team will strategize about special campaigns whether they are through phone, email or mail to reach target goals and identify and explore specific opportunities.

    Qualifications & Education



    Include, but not limited to, the following:




    • Four year degree preferred with evidence of high academic achievement.
    • Demonstrated record of success in academic and professional background
    • Excellent computer Skills, including working knowledge of Microsoft Word and Excel.
    • Excellent written and oral communication skills
    • Superior time management and organizational skills with strong attention to detail




    • 1- 2+ years sales experience, inside sales experience a plus.
    • Experience working with a CRM.


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