You will be part of the Global Application Support team, with analysts based in the UK, US and India who will have responsibility for the management and support for a broad portfolio of applications, supporting our key editorial publishing, online and commercial activities.
As part of the Application Support Team in the technology department, you will serve as a point of escalation for critical and non-critical application related issues. This will include technical support & administration on systems such as Microsoft CRM, SharePoint, Jira, SQL Server, in addition to other critical production applications, with the ability to troubleshoot and analyze application software errors and failures.
You will collaborate with internal developers and external vendors to resolve technical application issues quickly. Duties include working with internal business customers to understand their issues, provide training and support, completion of regular operational activities and documentation of best practices to develop an application support knowledgebase.
Any other duties commensurate with the position and departmental function.