For over 50 years SAGE has published high-quality authoritative works across the social and behavioral sciences. We are proud of our long-standing tradition of offering innovative content created by influential minds from across the globe. As one of the few remaining, truly independent publishers, we are a publisher, first and foremost. Our goal is to publish leading-edge content that offers innovative teaching solutions, approaches, and perspectives to the disciplines that we serve. We are firmly guided by the needs of our market. We are driven to publishing titles that contribute to the learning experiences of students, the teaching needs of instructors, and the practicing needs of professionals.
The Sales and Support Associate (SSA), Institutional Partnerships is responsible for a range of sales support-related tasks, supporting the National Sales Manager, Institutional Sales and the remote-based Strategic Account Managers, with sales efforts, while providing sales of our solutions and services to our institutional partners, primarily via phone and email, for a small territory of selected accounts. The focus of this role will be to provide support to the Institutional Sales Managers by helping to facilitate various print and digital material requests, provide superlative support to faculty and staff at accounts, work with ebooks team to provide access to prospective and current customers, liaise with product teams to complete curriculum mapping projects, assist in processing and shipping packages, creates leads within CRM.
The SSA, Institutional Partnerships will also be expected to provide metadata support – as specifically related to accounts’ e-book initiatives, search for files and associated metadata and deliver to accounts according to specifications and will maintain the Institutional Sales SharePoint sites. Sales responsibilities of the SSA include making outbound calls to current and new clients, following up on active opportunities, generate and track new business opportunities and completion of sampling projects.
This role is mostly phone based with a focus on outbound calls to decision makers with respect to SAGE Publishing and Corwin (Books), technology solutions, course development, and other SAGE services. Additionally, the Sales and Support Associate will determine course/program needs, present text alternatives persuasively and providing accurate sales tracking, forecasting, and pipeline management. The position will work with minimal supervision but will be accountable to specific calling and productivity metrics. The Sales Associate is expected to be effective, persuasive and efficient with targeted sales opportunities and customer contacts and knowledgeable about SAGE products.
The job functions include, but are not limited to, the following:
Sales Coordination and Support
Product and Market Knowledge
Planning, Reporting and Database Maintenance
Conference Attendance/Business Travel
The additional responsibilities include, but are not limited to, the following: