The Operations Specialist supports the back office operational needs of College Sales, including custom product setup, CRM data and systems administrative work, and bookstore order triage. The OS will work closely with the Operations Support team and other colleagues to ensure the efficient approval of new custom products and verify that all data points are accounted for. The OS will assist with order tracking and returns management for products and proactively suggest process improvements. This role will also include data tasks associated with the department’s CRM system to support sample generation, processing of reviewer and marketing requests, and also support for administrative functions within the CRM application, including generating internal reports.
During peak seasons and as called upon by management the OS will provide backup support to the support team phone queue and email inboxes, which will include providing general customer support in facilitating book requests, providing tracking information, answering product questions, etc.
The job functions include, but are not limited to, the following:
Custom Program Support
The additional responsibilities include, but are not limited to, the following: