This position provides support for editors on the US Journals Editorial team. This position also has specific responsibilities related to journals on Editor’s lists as well as departmental project responsibilities.
The Video Producer works directly with other Producers and Video Editors to create innovative and pedagogically appropriate videos for SAGE through creative storytelling, whether for products or internal use. The Producer manages individual projects, with limited guidance from the Executive Producer. Initiative and creativity is expected in working with requesters to deliver quality projects that meet deadlines and budgets. The Producer builds strong relationships with stakeholders throughout the company, acting as the point of contact for specific projects, products, and departments.
The Video Producer works directly with other Producers and Video Editors to create innovative and pedagogically appropriate videos for SAGE through creative storytelling, whether for products or internal use. The Producer manages individual projects, with limited guidance from the Executive Producer. Initiative and creativity is expected in working with requesters to deliver quality projects that meet deadlines and budgets. The Producer builds strong relationships with stakeholders throughout the company, acting as the point of contact for specific projects, products, and departments.
Req #
19-5563
Job Locations
US-Thousand Oaks, CA, or Washington, DC
In accordance with the editorial strategic plan, this position is responsible for the development of educational content in support of teaching and learning.
The Material Handler I - Receiving role is responsible for reshelving and/or reboxing loose books from returned customer orders. The role is also responsible for putting away returned product into bulk storage locations or hand stack area.
Candidates must be able to work out of our office in Thousand Oaks, California (remote work is not permitted).
The Technical Support Specialist (TSS) is a hybrid role to include customer facing technical support focused on escalated (Tier 2) issues and day to day management of the implementation and onboarding workflow for key products. This role will also include limited data tasks associated with the department’s CRM system to support sample generation, processing of reviewer and marketing requests, and also support for administrative functions within the CRM application, including generating internal reports.
The Technical Support Specialist will work closely with our technical support vendor for first level (Tier 1) issues to research escalated issues and determine how best to resolve them in a timely manner. Escalated issues that cannot be resolved by the TSS will be directed to the appropriate internal party for resolution. The TSS must carefully track issues, drive them towards a resolution, and touch base with impacted parties on a regular basis. When necessary, the TSS will also directly provide telephone technical support for instructors, prospects, and students seeking assistance in the use of SAGE and CQ press products. Partner with Learning Solutions Specialists, sales reps, support staff and colleagues in other departments to ensure smooth implementation of digital solutions. The TSS will also be responsible for maintaining an internal knowledge base of technical support documentation and provide suggestions and input to our product teams for improving our customer facing materials.
The TSS will be responsible for managing the workflow and outreach efforts for courseware products, playing a key role in the successful integration of these products with Learning Management Systems (LMS). Persistent and organized follow-up with key stakeholders will be required.
At key times during the year, the TSS will proactively engage with existing customers to drive retention and usage of digital products by contacting them via telephone and email to schedule onboarding appointments.