Here are our current job openings. Please view the details for more information, and apply from that page if you are interested.
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The Technical Support Specialist (TSS) is a hybrid role to include customer facing technical support focused on escalated (Tier 2) issues and day to day management of the implementation and onboarding workflow for key products. This role will also include limited data tasks associated with the department’s CRM system to support sample generation, processing of reviewer and marketing requests, and also support for administrative functions within the CRM application, including generating internal reports.
The Technical Support Specialist will work closely with our technical support vendor for first level (Tier 1) issues to research escalated issues and determine how best to resolve them in a timely manner. Escalated issues that cannot be resolved by the TSS will be directed to the appropriate internal party for resolution. The TSS must carefully track issues, drive them towards a resolution, and touch base with impacted parties on a regular basis. When necessary, the TSS will also directly provide telephone technical support for instructors, prospects, and students seeking assistance in the use of SAGE and CQ press products. Partner with Learning Solutions Specialists, sales reps, support staff and colleagues in other departments to ensure smooth implementation of digital solutions. The TSS will also be responsible for maintaining an internal knowledge base of technical support documentation and provide suggestions and input to our product teams for improving our customer facing materials.
The TSS will be responsible for managing the workflow and outreach efforts for courseware products, playing a key role in the successful integration of these products with Learning Management Systems (LMS). Persistent and organized follow-up with key stakeholders will be required.
At key times during the year, the TSS will proactively engage with existing customers to drive retention and usage of digital products by contacting them via telephone and email to schedule onboarding appointments.
The temporary Videographer/Video Editor will work directly with other Video Editors and Producers to create innovative and pedagogically appropriate videos for SAGE through creative storytelling, whether for products or internal use. The temporary will manage individual projects, with limited guidance from the Supervising Videographer/Video Editor or Senior Videographer/Video Editor. Initiative and creativity is expected in working with Producers to deliver quality projects that meet deadlines and budgets. This temporary project will go through November 2019.
- Responsible for checking in returned orders and reshelving and/or reboxing loose books. Or responsible for putting away inbound received product and/or returns into bulk storage locations. Drive company truck and/or van between warehouses and/or corporate office. Cross-trained in basic picking and packing tasks or inventory control tasks.
Talis, has already built an impressive and thriving customer bases in the United Kingdom,
Australia, and New Zealand. But now, we seek a highly motivated, Senior Sales Manager to
bring Talis Aspire’s services to the North American market. This role will work closely with the
U.S product manager, the U.K. based senior management team, and colleagues across the
wider SAGE publishing organization to develop long term relationships and deliver sales.
This is a home-office based role with an Inside sales focus and some occasional in-person visits.
The purpose is to increase our US customer base and revenue in North American libraries. Proactively identify sales opportunities and contact prospective customers, demonstrating effective consultative selling skills to follow up marketing efforts. Support end-users and faculty experts with advanced product knowledge. Support the field sales team with customer follow-up and campaigns with existing customers.
The Field Sales Manager is responsible for two distinct, yet complementary, aspects of the library business: (1) Selling SAGE products primarily via in-person visits and achieving revenue targets within an assigned geography (DC, DE, MD, WV); and (2) Developing market awareness of and developing distribution opportunities for SAGE’s newest and most significant product lines with established library customers, as well as with new customers operating in adjacent learning markets across North America. Key responsibilities include identifying prospects; calling upon library decision makers at the collection development and more senior executive levels; stabilizing troubled library accounts; analyzing the status of accounts and conducting financial analysis of accounts as required, including forecasts and accruals; and contributing to the streamlinging of departmental process that result in efficiencies and cost-savings to SAGE.
The Contracts Administrator is primarily responsible for providing contract support for SAGE’s U.S. books publishing program. Such support includes assistance with contract review and drafting; preparing basic contracts using provided templates; creating new templates and revising templates as needed; answering contract related questions and requests for assistance; and assisting with special projects upon request. The Contracts Administrator also develops and delivers contract trainings to internal teams and updates the company database(s) with contract and rights data.
As part of the Library Sales team, this internship will provide corporate experience working with a busy sales team on a critical projects for the department. This position will focus on supporting US Sales Operations Managers with Salesforce data standardization, audits, business strategies, dashboards, and reporting analytics.
This internship is paid, part time (20-25 hours per week during normal office hours). Candidates MUST be current students able to work out of our office in our Thousand Oaks, CA (remote work is not permitted).
The Corporate Communications Intern with will work closely with the Corporate Communications and Public Affairs Director, and the Corporate Communications Associate. The Corporate Communications Intern will make important contributions to the work of a major international academic publisher. Through this work an individual will gain a valuable introduction to a career in communications and publishing.
This internship is paid, part time (15-25 hours per week during normal office hours). Candidates MUST be current students able to work out of our office in Thousand Oaks, California (remote work is not permitted).
The Institutional Business Development Manager will be responsible for market intelligence, sales strategy, process and the HE institutional model for SAGE Campus in the US. This is a new position, and the first sales position for SAGE Campus to pioneer the sales and business development work for this new product at the cutting edge of social research. With the product team based in the UK, you will be the first team member based in the US. You will lead business development and sales activities for new products aimed to support academic skills and research with big data.
You will identify and meet with purchasing decision makers for the HE institution, learn of their needs and work to achieve market fit with the SAGE Campus products. You will also play a key role with the product development team, feeding market intelligence back to base to support the ongoing product development to achieve best product / market fit.
The other element of this role is working on Special Projects with the Head of Department based in the UK. The main focus of this role will be to work with Universities outside the scope of the library to see what potential there is for SAGE products and see whether there are other purchasing routes or partnerships that we can pursue.